Thompson Center (T/C) Has Terrible Customer Service
I have come to expect poor customer service from certain companies that come into contact in my life on a regular basis. For example, I wouldn't expect a high level of customer service from McDonald's because you simple get what you pay for in this world. On the other hand I would expect to receive a very high level of customer service from a major firearms manufacturer. Over the past two months I have had the honor of experiencing first hand the poor customer service from Thompson Center Arms. I am the proud owner of a Thompson Center Omega Muzzleloader that I purchased a year or so ago. Late last December the trigger cracked in cold weather when locking the breech block assembly. I promptly called T/C Customer Service to verify that they would infact fix the problem. To my surprise, the customer service representative acknowledged that they had seen this problem before, so it appears that T/C has run into a manufacturing problem with the breech block assembly for the Omega. T/C Customer Service informs me that they will fix this at no-charge ... I am now starting to feel good about owning a T/C Omega again. 
Now the fun begins ... It took me quite a while to actually get around to disassembling my T/C Omega and boxing up the breech block assembly. I think this was primarily due to the fact that muzzleloader season was over and addressing the broken gun was a frustration that I didn't want to deal with. Before I was able to send the part into the T/C Service department, the box with the part disappeared (I am not throwing my wife under the bus but I think she may have accidentally tossed it out on accident). Needless to say I wasn't happy. Another three calls and an email (my voicemails went unanswered but customer service finally responded to an email) into T/C Customer Service before I get a response on the option of purchasing a new breech block assembly. The situation gets more frustrating as "misplacing" the disassembled breech block was clearly my fault but I wouldn't be in this situation if the damned thing wouldn't have broke in the first place.
After another email exchange and two more phone calls (I advise you not to call customer service around lunch because they will not answer the phone) I finally get a Customer Service Representative on the phone. The lady on the other end of the line informs me that the breech block is $130 plus shipping ... long pause without a "would you like to purchase the part" ... so I ask "can I place an order for the breech block assembly". The customer service lady responds with "ooooh ... we only have two left in stock" ... followed by another long pause. I respond with "great, can I order one?" After a few more seconds of silence I am asked which model of Omega I have because there are two different breech block assemblies available. I provide my serial number, credit card, and shipping info and the order is placed.
Starting to feel good again ... or maybe not.
After three weeks I am still without a part, confirmation email, or any other correspondance that indicates the status of my order. Nothing but crickets from T/C Customer Service. After another firm email to customer service I finally received a response (although it did take another 3 days). My part has shipped and I should have it in a few days.
Ok ... maybe this won't be so bad ... or will it ...
Finally! The part has arrived. I am cautiosly optimisitc as I open my package. As I dig through my package I find my breech block assembly and .... it's the wrong part ... dammit! I had a feeling this was going to happen. You can typically tell that you are going to have a problem when the customer service person doesn't sound overly confident on the phone. Another three calls to T/C customer support (I made the mistake of calling twice around lunch). 
The customer service representative was slightly abbrasive but after some back and forth I did manage to confirm that the wrong part was shipped. What I found very concerning is that the packing slip contain absolutely zero details on what was shipped so I am wondering what purpose the packing slip was supposed to serve.
I have now shipped the part back to T/C (at my cost) and I am now waiting for another breech block assembly. T/C issue an RMA for the part nor would they send shipping labels at their cost. I also tried to get them to cross ship the parts to speed up the process but apparently that wasn't an option on the customer service representatives standard operating procedure sheet (I think her head almost exploded when I suggested cross shipping the parts).
Stay tuned ... who knows what the next package will contain (maybe I will get a barrel for a T/C Encore). It might be time for America's Gun Maker to invest in some call center training because the service is what I would expect from an overseas operation. T/C firearms (historicaly) have been fanstastic but don't count on getting support if something goes wrong. I am not impressed ... it may be time to purchase a CVA.
UPDATED
I have to say that I finally have come to a point where this issue is now resolved. After shipping the incorrect breech block assembly back to T/C, a customer service representative connected by directly with a gun smith. I have to say that the gunsmith went out of his way to take care of me. I should have a new breech block assembly, complete with lug and pressed roll pins, should arrive any day. Maybe T/C should have their gunsmiths answer the phone 
. I'mthinking they could do a Sprint commercial where gunsmiths run the world.